When returning please enclose all item(s) in original condition with original tags and send to:
PO Box 3141
Newmarket QLD 4051
As this is a PO Box address, do not add a 'signature on delivery' requirement to the parcel. This may result in extended delays.
Please note items received outside of the specified returns period will not be accepted.
ZENgara is not liable for the loss or damage of garments in return transit. We recommend using a tracking delivery method and taking note of your tracking number.
Once ZENgara has received your returned package, all returned items will be inspected before a credit note or exchange is issued.
ZENgara reserves the right to deny a credit note or exchange if items returned are used, worn or damaged in any way and they will be returned to sender.
You will be notified via email if your returned item is not suitable for a credit note or exchange.
Please allow 5 business days for your return to be processed from the date that the returned item is received by us.